Shipping policy

DELIVERING YOUR ORDER

Please note that Darts Online does not operate on public holidays or weekends.

Darts Online offers delivery Australia and New Zealand wide.

Shipping carriers and rates are calculated at checkout based on your order and location. You'll be able to view all available options and choose the service that suits you best before completing your purchase.

Carriers we use include Australia Post, StarTrack, Aramex, Couriers Please and NZ Post. Express services such as Express Post and StarTrack are also available at checkout for eligible orders.

When your order has been dispatched you will receive a confirmation email notification.

Most deliveries in Australia will take between 1 and 6 business days depending on your location and chosen carrier, with regional and remote areas taking longer. New Zealand deliveries will take between 2 and 7 business days.

If your order has been marked as delivered by the carrier, Darts Online does not take responsibility for lost or stolen packages.

If you have Safe Drop or Authority to Leave enabled through your carrier account, your parcel may be left unattended at your address. Darts Online is not responsible for missing parcels where Safe Drop has been authorised.

If your address is incorrect or your item is unclaimed and returned to us, a $12.85 return to sender fee will apply.

 

RECEIVING YOUR PARCEL

If your parcel requires a signature and nobody is home, you will be notified via email, SMS or through the carrier's app with instructions on how to arrange pickup or redelivery. In some cases a card may be left at your address.

If there are any faults or damages to the products you received please notify us within 48 hours of delivery.

If you have any issues with your delivery, please contact us at contact@dartsonline.com.au